Refund policy

Refund and return policy

All sales are final. Histemo products are personal care items, so we do not accept returns or exchanges and we do not give refunds once an order has been delivered.

Damaged, faulty or wrong items

If your order arrives damaged, faulty, leaking or is not the product you ordered, contact us within 48 hours of delivery with your order number and a photo of the product and packaging. Please keep the item and its packaging. Once we confirm the issue, we will send you a replacement free of charge, or refund the item if a replacement is not available.

Please check that the product suits your needs before you order. If you are not sure which product is right for you, take our free scalp check or message our hair specialist on WhatsApp before buying.

Shipping costs are not refundable, except for damaged, faulty or wrong items.

Questions

Email info@histemo-middleeast.com or call / WhatsApp +974 7006 2613.